Effective Date: 21/05/2025

1. Introduction & Scope

Welcome to Switzerland Vibe! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.switzerlandvibe.com (the “Site”) or use our services.

This policy applies to Switzerland Vibe and governs data collection and usage on www.switzerlandvibe.com. It does not apply to the practices of companies we don’t own or control, or to individuals we don’t employ or manage.

By using our Site, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

2. Information We Collect

Information You Provide Directly:

• Account Information: Name, email address, password, and profile details when you register
• Booking Information: Travel dates, destination preferences, accommodation choices
• Payment Details: Credit card information, billing address
• Communication Data: Messages sent through our contact forms, emails, or customer support
• User Content: Reviews, ratings, photos, and comments you post on our Site
• Preference Information: Travel preferences, favorite destinations, and personalized settings

Information Collected Automatically:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, features used, time spent on the Site, referring website
• Location Information: General location based on IP address or more precise location if you grant permission
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Analytics Data: How you interact with our Site, frequency of visits, and activities performed

3. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: Processing bookings, facilitating payments, and delivering travel information
• Personalizing Content: Recommending destinations, accommodations, and offers based on your preferences
• Improving Our Site: Enhancing features, fixing bugs, and developing new services
• Communication: Sending booking confirmations, updates, newsletters, and responding to inquiries
• Marketing: Sharing promotional offers, travel deals, and events (with your consent)
• Security: Detecting and preventing fraud, unauthorized access, and other harmful activity
• Legal Compliance: Meeting legal obligations and enforcing our terms of service

4. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. These include:

Types of Cookies We Use:

• Necessary Cookies: Essential for the Site to function properly
• Performance Cookies: Collect information about how visitors use our Site
• Functionality Cookies: Remember choices you make to enhance your experience
• Targeting/Advertising Cookies: Deliver advertisements relevant to your interests

Managing Your Cookie Preferences:

• You can manage cookies through your browser settings to accept, reject, or delete cookies
• You may opt out of personalized advertising by visiting Digital Advertising Alliance, Network Advertising Initiative, or similar sites
• Please note that blocking certain cookies may impact your experience on our Site

5. Third-Party Sharing

We may share your information with certain third parties, including:

• Travel Partners: Hotels, transportation services, and activity providers to fulfill your bookings
• Payment Processors: To facilitate secure transactions
• Analytics Providers: To help us understand how our Site is used
• Marketing Services: To deliver relevant advertisements and promotions
• Service Providers: Companies that help us operate our business (email services, hosting providers)
• Legal Requirements: When required by law, legal process, or governmental authorities

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Limit how we use your personal data
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Oppose certain processing of your data
• Withdraw Consent: Opt out of processing based on consent

To exercise these rights, please contact us at info@switzerlandvibe.com. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of data:

• Account Information: Maintained as long as your account is active
• Booking Records: Kept for legal and tax requirements (typically 7 years)
• Marketing Preferences: Stored until you opt out or request deletion
• Analytics Data: Retained in aggregated form for statistical purposes

When we no longer need your personal information, we will securely delete or anonymize it.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission (HTTPS)
• Secure payment processing compliant with PCI DSS standards
• Access controls restricting employee access to personal data
• Regular security assessments and system updates
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Transfers

As a travel service, Switzerland Vibe operates internationally. Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.

When transferring data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with our service providers
• Compliance with Privacy Shield frameworks where applicable

10. Children’s Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@switzerlandvibe.com, and we will delete such information from our records.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy regularly for any changes.

Significant changes will be notified to you via email or through a notice on our Site before the changes become effective.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@switzerlandvibe.com

Postal Address:
Switzerland Vibe
[Street Address]
[City, Postal Code]
Switzerland

Data Protection Officer:
[Name or Department]
Email: privacy@switzerlandvibe.com

If you are located in the European Economic Area and have unresolved concerns, you also have the right to lodge a complaint with your local data protection authority.

Thank you for trusting Switzerland Vibe with your travel plans and personal information. We are committed to protecting your privacy while providing you with the best Swiss travel experience possible.